Delivery

delivery policy

At WANGWANG HERBS SDN BHD, we are committed to delivering your orders quickly and safely.
欢迎您在 WANGWANG HERBS SDN BHD 购物，我们致力于为您提供快速、安全及可靠的配送服务

Processing Time

Orders are processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Within Malaysia

We currently ship throughout West Malaysia (Peninsular Malaysia) and East Malaysia (Sabah & Sarawak).

West Malaysia

FREE Shipping on orders of RM150 and above.
Orders below RM150 will be charged according to the shipping rate at checkout.

East Malaysia

Shipping charges are calculated automatically during checkout based on the parcel weight and destination.

Courier Partners &Estimated Delivery Time

Delivery Delays

While we strive to deliver your order on time, WANGWANG HERBS SDN BHD is not responsible for delays caused by:

Weather conditions
Courier service disruptions
Customs inspections (if applicable)
Public holidays
Incorrect shipping information provided by the customer

Incorrect Shipping Address

Please ensure your shipping address and contact number are correct before placing your order.

If a parcel is returned due to an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

STEP-BY-STEP email update on parcel applicable to all orders on website

At each update, you will receive an email regarding the status.

WHAT'S THE BENEFIT?

1. You don't have to constantly check tracking number to see if there's any updates. Whenever there is update, you get an email automatically
2. When the shipment is out for delivery (meaning courier is going to deliver to you), you will receive an email and get prepared for the delivery.
3. In the email, there will be a link you can directly trace your parcel without entering tracking number.