Refund policy

At WANGWANG HERBS SDN BHD, customer satisfaction is important to us. Please read our refund policy carefully before placing your order.

Returns

Due to the nature of our products, including herbal products, health supplements, soup ingredients, and food items, we do not accept returns once an order has been delivered, unless the item received is incorrect, damaged, or defective.

Damaged or Incorrect Items

If you receive:

  • Wrong product
  • Damaged product
  • Missing item
  • Defective product

Please contact us within 48 hours after receiving your parcel.

Kindly provide:

  • Order Number
  • Photos of the product
  • Photos of the parcel packaging

Email:

wangwang.healtcare@gmail.com

or contact us via WhatsApp.

Refund Eligibility

Refunds will only be approved if:

  • The wrong item was shipped by us.
  • The product arrived damaged during delivery.
  • The product has a manufacturing defect.

If approved, the refund will be processed to your original payment method within 5–10 business days.

Non-Refundable Items

The following items are not eligible for refunds:

  • Opened products
  • Used products
  • Products damaged due to customer misuse
  • Orders with incorrect shipping information provided by the customer
  • Change of mind after purchase

Order Cancellation

Orders may only be cancelled before shipment.

Once the parcel has been shipped, cancellation requests cannot be accepted.

Shipping Fees

Shipping charges are non-refundable unless the return is caused by our mistake.

Contact Us

If you have any questions regarding refunds or returns, please contact us.

WANGWANG HERBS SDN BHD

📧 Email: wangwang.healthcare@gmail.com

📱 WhatsApp:

https://wa.me/60165963628

🌐 www.wangbuu.com